Tycoon integrations: works with your helpdesk, reviews, email and shipping apps

Which apps does Tycoon integrate with?

Tycoon connects to Shopify on every plan. It also works with 17 other apps in six groups: hand-off to a person, help-desk tickets, review quotes, marketing events, subscriptions and shipment tracking. Each integration uses your own account with that vendor, and each one starts on a particular plan. The table shows what Tycoon does with each one; Tidio, a hand-off destination from Growth, is explained under it.

Plan names and conversation allowances are on the pricing page. From Growth, Tidio also works as a hand-off destination. It opens your Tidio chat without a prefilled message.

Which hand-off channels and integrations come with each plan?

Hand-off to a person is on every plan: WhatsApp, Shopify Inbox, phone, email, your contact page and the leave-a-message form. Your help desk's own chat opens from Growth, review quotes and order tracking start on Growth, and help-desk tickets, Klaviyo, Flashy, AfterShip, CARGO, Recharge and back-in-stock alerts start on Pro.

How does the hand-off to a person work?

When a shopper asks for a person, Tycoon sends her to your own service channel in one tap. The default is WhatsApp, taken from your site when your site links to it. WhatsApp, phone, email and Shopify Inbox work on every plan. From Growth, the hand-off can open Gorgias, Intercom, Tidio or Zendesk instead.

On WhatsApp and email, and in the Gorgias and Intercom chats, the shopper's question and the product she was looking at are already typed in, so she does not have to repeat herself. Shopify Inbox, Tidio, Zendesk, Re:amaze, Richpanel and phone open without that prefill. If the chat app you picked is not on the page, the widget falls back to your contact page. A "Leave a message" form is always there too, so a shopper never hits a dead end. The WhatsApp route step by step is on WhatsApp hand-off.

Tycoon says plainly that it is an AI and always offers a person, and merchants cannot switch that off. More on this in support automation.

How does Tycoon work with Gorgias?

Tycoon works with Gorgias in two ways:

• From Growth: the hand-off opens your Gorgias chat with the shopper's question prefilled, so your agents pick up mid-conversation.
• From Pro: a message the shopper leaves in the Tycoon chat also becomes a Gorgias ticket. Each chat gets one ticket, and later messages are added to it.

Each ticket carries three things:

• What the shopper typed: her message, contact details and any order number, all clearly marked as not verified.
• Links to the products the chat showed, on your own store domain.
• A cleaned excerpt of the conversation.

The cleaning removes every line where the AI wrote a figure, a code, a link, or wording about price, stock or delivery. Your team reads what she asked, not a number that could be mistaken for a promise. Tickets are tagged, so you can keep your own auto-replies away from unverified contacts.

Your team answers in Gorgias as usual. If you are comparing the two tools rather than using them together, see Tycoon vs Gorgias.

Does Tycoon work with Zendesk, Re:amaze and Richpanel?

Yes. On Pro, Tycoon opens tickets in Zendesk, Re:amaze or Richpanel the same way it does in Gorgias:

• one ticket per chat
• the shopper's own words marked as unverified
• product links on your store domain
• a cleaned excerpt of the conversation

Her text is escaped for each desk's format, so nothing she types turns into a live link or markup in your agents' view.

The same message is also saved in Tycoon's own inbox in your Shopify admin, so it is not lost if a desk is briefly unreachable. The same message is never sent to a desk twice, and Tycoon tells the shopper only what actually reached your desk. If you are still choosing a desk, read how to pick a help-desk integration for AI chat.

Can the AI quote my Judge.me, Yotpo or Okendo reviews?

Yes, from Growth. When a shopper asks what other buyers think, Tycoon can quote a review of that exact product word for word, read live from Judge.me, Yotpo or Okendo. Every quote is checked against the review text before the reply is sent. A paraphrase or a changed word is blocked.

These rules keep the quotes honest:

• Right product only. Only reviews of the product being discussed are used. A review that cannot be matched to that product is dropped.
• Published reviews you allow. The review must be published and not hidden, and at or above a minimum star rating you set (four stars by default). You can also hide any single review from the chat.
• No risky excerpts. An excerpt that contains a number, a link, an email, a phone number or text that reads like an instruction is never used.
• No vague claims. If no review was read in that turn, the AI cannot say anything about what "customers" or "reviewers" think.

The live star rating and review count that your reviews app writes to the product can be read on every plan.

What does the Klaviyo integration send?

On Pro, Tycoon sends chat events to your own Klaviyo account. It does so only for shoppers who typed their email in the chat and ticked a separate marketing box, which starts unticked. Without that consent nothing is sent, not even an anonymous event. You connect with Klaviyo OAuth or your private API key.

Tycoon sends five events:

• Tycoon chat started
• Tycoon recommended product
• Tycoon added to cart
• Back in stock requested
• Tycoon chat cart abandoned

Each event carries the products from that chat: their ids, handles, titles and product URLs. An event never carries the transcript, a price or any figure the AI wrote. You build the flows in Klaviyo, for example a follow-up for a cart left in the chat, or the email that goes out when a requested product is back in stock.

Flashy, in beta, receives the same consented events in your own Flashy account. It is also on Pro.

How does "where is my order" work with AfterShip?

From Growth, a shopper signed in to your store's customer account can ask where her order is. Tycoon answers from Shopify, for her own orders from the last 60 days. On Pro, if you connect AfterShip, the answer also includes AfterShip's status, latest checkpoint and estimated delivery for that shipment's tracking number.

Every status and date in that answer is AfterShip's own data, inserted by code rather than written by the AI. The reply still passes the same checks as any other reply. If AfterShip is slow or down, Tycoon quietly answers from Shopify instead, and your dashboard shows a notice.

CARGO (beta) works the same way through your own CARGO account. HFD needs no account: Tycoon recognizes HFD shipments from the tracking already on your Shopify orders. Details are on the order tracking page.

What does the Recharge integration do?

On Pro, Recharge does two things:

• Shows subscriptions. A shopper signed in to your store can ask about her subscriptions and see her active ones. This view is read-only and includes a link to your customer portal.
• Offers subscribe and save. When a product has live subscribe-and-save selling plans, Tycoon may make subscribe and save the one offer in that reply.

The saving in that offer comes from the live selling plan, never from the AI. Shoppers change a subscription in your portal or with your team, not in the chat.

What do these integrations not do?

Tycoon reads from your tools and hands work to your team. It does not act on orders or accounts. Knowing these limits up front saves surprises later.

• No bot inside WhatsApp. WhatsApp is a hand-off: the shopper continues the conversation with your team there, not with the AI.
• No subscription changes. The chat cannot skip, pause, swap or cancel a subscription. Those requests go to your portal or your team.
• No refunds, cancellations or order edits. A request like "Cancel my order" or "I put the wrong address" goes to your team through the leave-a-message form. Nothing in the agent can change an order.
• No ticket replies read back. Tickets go into your desk, and your team answers there.
• No email or SMS sent by Tycoon. Klaviyo or Flashy sends them, from flows you control.
• No volunteered returns. Tycoon explains your returns policy when asked, using facts you approved. It never brings up returns or cancellation on its own.

How do I choose which integrations to turn on?

Start with where your team already answers shoppers, then add data the AI can safely read. Most stores need only the hand-off on day one. Ticket, review and shipping integrations start to matter once the same questions about orders and products keep coming up.

1. Pick the hand-off channel. If your team works in WhatsApp or Shopify Inbox, the Free plan covers it. If it works in Gorgias, Intercom, Tidio or Zendesk chat, you need Growth.
2. Decide whether chat messages should become tickets. If your team works a queue in Gorgias, Zendesk, Re:amaze or Richpanel, you need Pro.
3. Connect your reviews app if shoppers ask "is it any good?" (Growth).
4. Connect AfterShip or CARGO, or rely on HFD through Shopify, if "where is my order" questions fill your inbox. Our WISMO guide covers the wider fix.
5. Connect Klaviyo or Flashy only once your consent text and flows are ready (Pro).

If you are still choosing between a support chatbot and a sales agent, read what an AI chatbot for Shopify should do and why Tycoon. If you already run Shopify Inbox, Tycoon vs Shopify Inbox shows how the two work side by side.

Why does Tycoon read your apps live instead of copying their data?

Because a copied figure goes out of date. For every reply, Tycoon reads price and stock from your store. When the shopper asks, it reads reviews and shipment status from the vendor. Every draft is checked as a whole before it is sent. The AI is never the source of a price, a stock level, a delivery date or a discount code.

Each integration uses your own account and key, stored encrypted, and you can disconnect it at any time. If you move to a plan that does not include an integration, it pauses and keeps its settings. Moving back resumes it.

Tycoon is an independent app and is not affiliated with or endorsed by Shopify, Gorgias, Zendesk, Intercom, Tidio, Re:amaze, Richpanel, Klaviyo, Flashy, Judge.me, Yotpo, Okendo, Recharge, AfterShip, CARGO or HFD. Brand names belong to their owners.

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