Tycoon Plans, Billing and Refunds

This policy explains how plans for Tycoon: AI Store Agent are priced, billed, changed, cancelled and refunded. It forms part of the Merchant Terms of Service between you and GIXODIA L.L.C-FZ ("GIXODIA", "we"). Tycoon Agent is a brand of GIXODIA L.L.C-FZ. If this policy and the Terms conflict, the Terms prevail.

1. Definitions#

• "Conversation": one shopper session in a 24 hour window with at least one reply written by the AI model, up to 10 model turns; an 11th turn opens a new Conversation.
• "Allowance": the number of Conversations included in your plan for each billing period.
• "Economy Mode": the mode in Section 5 in which the agent works without the AI model.
• "Billing period": the 30-day (monthly) or annual cycle Shopify applies to your subscription.

Other capitalised terms have the meanings in the Terms.

2. Billing through Shopify only#

2.1 All charges are made through Shopify's managed pricing for apps and appear on your Shopify invoice. We do not accept payment in any other way and will never ask for your card details.

2.2 You choose and approve your plan on Shopify's plan selection page for the App. No charge starts without your approval in Shopify.

2.3 Shopify's terms govern payment methods, failed payments, frozen charges and chargebacks. If Shopify freezes or declines a charge, we may pause paid features or the agent as set out in the Terms.

3. Plans#

3.1 Plans, prices, allowances and features are shown on Shopify's plan selection page and in the App. If they differ from this page, the plan you approved in Shopify prevails. On the effective date the public plans are:

3.2 On annual plans the allowance renews each month of the year.

3.3 Empire is a private plan set up for your store in Shopify after we agree it with you. Any terms specific to Empire, such as a service level, are stated in an order form signed by GIXODIA.

3.4 What does not count as a Conversation: opening the chat bubble, the greeting, fixed buttons, add to cart, replies in Economy Mode, development-store and internal test chats, traffic blocked by rate limits as automated or abusive, Store Manager reports, and the processing that prepares and updates your agent. Your own chats with the agent in the signed preview count like any other Conversation.

3.5 Currency. Prices are set in US dollars. If Shopify bills you in a supported local currency, Shopify charges the converted amount, and your Shopify invoice shows what you pay.

3.6 Taxes. Prices exclude taxes. Where Shopify must collect VAT, GST, sales tax or similar taxes on app charges, it calculates and charges them on your Shopify invoice. Otherwise you are responsible for any tax that applies, including under a reverse-charge rule.

4. Free trials#

4.1 Starter, Growth and Tycoon include a 14-day free trial, once per store. The trial starts when you approve the plan in Shopify.

4.2 During the trial the agent can handle up to the trial cap in the table above. When the cap is reached before the trial ends, the agent switches to Economy Mode for the rest of the trial.

4.3 If you do not cancel or move to the Free plan before the trial ends, the paid plan starts automatically and Shopify bills you at the price you approved. Reinstalling the App does not start a new trial.

5. Allowance, alerts and Economy Mode#

5.1 We show your usage in the App and alert you when you reach 80% and 100% of your allowance.

5.2 When you reach your allowance, the agent switches to Economy Mode until your next billing period starts, or until you move to a plan with a larger allowance. In Economy Mode the agent still shows product cards with live prices, answers from your approved facts, add to cart, the checkout button and the human hand-off, and all safety checks still run. It does not write new answers with the AI model.

5.3 Fair-use safeguards. To keep the service sustainable and to stop abuse, each store also has a daily limit on AI model calls and a monthly limit on AI processing cost that is proportionate to its plan. If a store reaches one of these limits before its allowance, for example because of unusually long conversations or automated traffic, the agent switches to Economy Mode in the same way and the App tells you. These limits are set so that normal shopper traffic stays within the allowance.

5.4 What we never do. We never charge for usage above your allowance, never move you to a higher plan without your approval, and never hide the agent from your store because a limit was reached.

5.5 Unused Conversations do not carry over to the next billing period and have no cash value.

5.6 No credit purchases. Extra conversation credits or packs are not on sale. If we offer them in future, it will be through Shopify's billing only, with your separate approval, and with this policy updated first.

5.7 Improvement Program bonus. If we offer an incentive for joining the optional Improvement Program, such as extra Conversations for a limited time, the App shows its terms when you join. It is given once per store, has no cash value, and ends if you leave the Program.

6. Upgrades and downgrades#

6.1 You can change plan at any time from the plan page in the App or Shopify's plan selection page, without contacting us.

6.2 Shopify applies the change and handles timing, proration and any credit under its billing rules. An upgrade usually takes effect at once with the new allowance. A downgrade to the Free plan may be scheduled by Shopify for the end of the current billing period.

6.3 Features and retention follow your current plan. After a downgrade, conversation transcripts older than the new plan's retention period are deleted by our daily retention job.

7. Price changes#

7.1 We may change prices or plan contents. A change that increases what you pay, or reduces your allowance or core features, applies to your subscription only after at least 30 days' notice in the App and by email to your store contact.

7.2 For monthly plans, the change takes effect from the first billing period starting after the notice period. For annual plans, it takes effect at your next annual renewal.

7.3 Shopify may ask you to approve the new charge. You may cancel or change plan before the change takes effect.

8. Cancellation#

8.1 You can cancel at any time by:

1. moving to the Free plan from the plan page; or
2. uninstalling the App in your Shopify admin under Settings, then Apps. Uninstalling ends your subscription in Shopify's billing system.

8.2 After you cancel, no new recurring charges are created. Charges already incurred remain payable.

8.3 What happens to your data after uninstall is explained in the Terms (Section 17.5), the DPA (Section 14) and the Privacy Policy. Export anything you need first.

9. Refunds#

9.1 Except as stated in this Section or required by law, fees already charged are non-refundable, including for partial billing periods, unused Conversations, the unused part of an annual plan and forgotten cancellations.

9.2 When we refund. We will refund, in full or in part as appropriate: (a) a charge made in error, such as a duplicate charge or a charge for a plan you did not approve; (b) prepaid fees for the period after we terminate for convenience or discontinue the App (Terms, Section 17.3); (c) prepaid fees for the period after you terminate because you objected to a new Sub-processor (DPA, Section 9.3) or because we made a material adverse change to the Terms; and (d) where the law requires it. We may also give a refund or credit at our discretion, for example after an extended outage.

9.3 Only through Shopify. Refunds and credits are issued only through Shopify's billing system and are subject to Shopify's rules and limits. Some refunds, such as large or older charges, can only be processed by Shopify Support, and we will ask Shopify to do so where needed. Shopify does not always notify you of a refund, so we will confirm it by email.

9.4 Nothing in this policy limits a refund that Shopify decides to give you under its own terms.

10. Billing questions and disputes#

10.1 Write to tycoonagent6@gmail.com with your store's myshopify domain and the invoice concerned. Please raise any billing dispute within 60 days of the charge so that we can investigate it with Shopify.

10.2 If we cannot resolve a dispute, Section 21 of the Terms applies.

11. Delivery#

The Service is software delivered online when you install the App and approve your plan. There is no physical delivery. Shipping, delivery and returns of the goods sold in your store are handled by you under your own store policies.

12. Contact and operator#

GIXODIA L.L.C-FZ (جيكسوديا ش.ذ.م.م-منطقة حرة), Limited Liability Company, Meydan Free Zone, Dubai, United Arab Emirates Formation number 2644769 · Business licence number 2644769.01 Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. Billing contact: tycoonagent6@gmail.com

Tycoon Agent is a brand of GIXODIA L.L.C-FZ. Tycoon is an independent app built for Shopify and is not made, endorsed or sponsored by Shopify.