Feature: order tracking
Order tracking in chat for your Shopify store
"Where's my order?" is one of the most common questions a store gets. Tycoon answers it in the chat: when a shopper signed in to your store's customer account asks, it looks up her own recent orders and tells her the status. Anything that needs a person goes to your team.
How does AI order tracking work on Shopify?
AI order tracking lets a shopper ask about an order in plain words and get the status back in the chat. With Tycoon, a shopper signed in to your store's customer account asks, Tycoon reads her own orders from the last 60 days, and it replies with the status. It acts only when she asks.
- The shopper opens the chat on your store and asks where her order is, in any of the 16 languages Tycoon speaks.
- If she is signed in to your store's customer account, Tycoon looks up her own orders from the last 60 days.
- It tells her the status of the order she means, in the language she wrote in.
- If something needs a person, such as a parcel marked delivered that never arrived, it offers a hand-off to your team.
Why answer "where is my order" in the chat?
A WISMO question is simple, but each one still lands in someone's inbox. Answering it in the chat, at the moment the shopper wonders, saves her a wait and saves your team a reply. The question is answered from the order itself, so the answer is the same one your team would give.
Order tracking in chat works best next to the basics: tracking numbers on every fulfillment, shipping notifications and a useful order status page. Our playbook on reducing WISMO tickets on Shopify covers those levers step by step.
What about privacy?
Tycoon shows a shopper only her own orders, only when she asks, and stores nothing about the order. It never reads or stores customer names, emails, phone numbers or addresses, and conversations are keyed to an anonymous browser session rather than to a customer. Shoppers can wipe a conversation with "Forget this chat".
Chat transcripts are deleted automatically after your plan's history period. The details are on the security and privacy page.
What happens with guests and problem orders?
Order status in the chat is for shoppers signed in to your store's customer account. A guest who asks gets your approved shipping facts, such as delivery times, and the offer of a person from your team. Lost, late or damaged parcels need judgment, so Tycoon hands those to your team instead of guessing.
Tycoon never volunteers returns or cancellation. When a shopper asks about returns, it explains your policy as your store states it, from the facts you approved before going live.
Which plan includes order tracking?
Order tracking for your shoppers is included on Starter and every plan above it. Starter is $39 a month with a 14-day free trial, at launch pricing, billed through Shopify. The free plan covers the rest of the chat, including live prices, truth checks, AI disclosure and the hand-off to a person.
See the full comparison on the pricing page, or the wider support picture on support automation.
Frequently asked questions
Does Tycoon replace a tracking app?
No. Tycoon answers order questions inside the chat from the order itself. Tracking pages and carrier notifications from your existing setup keep working as they do.
Can it change or cancel an order?
No. It tells the shopper the status of her own recent orders and offers a person from your team for anything that needs action.
How far back does it look?
Orders from the last 60 days, for the shopper who is signed in and asking.
Does it work in other languages?
Yes. It answers each shopper in the language they write in, across 16 languages, on every plan.
See Tycoon on your own store
Leave your store address and get a private demo in about a minute: your real products and prices, Tycoon asking and recommending like it would for your shoppers. Valid for 7 days.
Free demo with your real products. About a minute, nothing to install. Free plan with no time limit; paid plans include a 14-day free trial.
Keep reading
- ProductAn AI customer support agent for your Shopify storeTycoon brings AI customer service to your Shopify store. It answers the everyday questions that fill a support inbox, around the clock and in the shopper's language. It answers from facts you approved, checks order status for signed-in shoppers, and hands off to your team when a person is needed.
- ArticleHow to reduce WISMO tickets on ShopifyMany "where is my order" messages are not about lost parcels. They are about silence. Here is how to answer the question before it is asked, and how to answer it fast when it still is.
- CompanySecurity and data privacy at TycoonTycoon is designed to collect as little as it can. It never reads shopper names, emails, phone numbers or addresses, it deletes chat transcripts on a schedule, and it does not use your store's data to train AI models without your explicit written consent.
- ProductAI chatbot pricing for Shopify, based on monthly conversationsStart free, then pick a plan by how many conversations your store has each month, so you know what the AI chatbot costs per month before you install. Every plan includes truth checks, live prices and stock, AI disclosure, human hand-off and every language.