Tycoon help and FAQ
Answers for Shopify merchants who use Tycoon, the AI sales agent for Shopify stores. Tycoon is in early access and is not affiliated with Shopify.
How do I get started?
- Install Tycoon from your Shopify admin and approve the permissions on Shopify's screen. There is no separate Tycoon account.
- Tycoon reads your store by itself: catalog, policies, shipping, brand voice, size guides and FAQ. Nothing to upload or type.
- Review the facts it found on the Approvals page and approve them. The agent may only state shop facts you approved.
- Press Go live. The theme editor opens with the Tycoon app embed switched on; press Save.
Frequently asked questions
Do I need to create an account?
No. Tycoon works from your Shopify admin right after install. You approve its permissions on Shopify's screen; there is no separate Tycoon account, sales call or onboarding meeting.
How does the chat appear on my store?
Through a theme app extension. Go live opens the theme editor with the Tycoon app embed switched on, and you press Save. No theme code is changed, and uninstalling removes it. See how it works.
Where do prices and stock come from?
They are read live from your store for every answer and are not stored by Tycoon. Every reply is checked whole before it is sent, and a draft whose figure does not match live data or approved facts is blocked and rewritten.
Can the agent say things I have not approved?
Store facts such as shipping, returns or discount codes come only from what you approve on the Approvals page. If a fact is not approved, the agent says it does not know, and the "Talk to a person" button stays in the chat.
Does the agent tell shoppers it is an AI?
Yes, always. Its window is labelled "AI assistant", it never pretends to be human, and it offers a person from your team at any time. This cannot be turned off.
Which languages does it speak?
Shoppers can chat in 16 languages, including Hebrew, Arabic and Urdu with right-to-left layouts. It answers each shopper in the language they write in. The dashboard is in English and Hebrew, and in Arabic, Spanish, French, Russian, German and Portuguese as Beta (machine-drafted, marked Beta in the language picker): it opens in your Shopify admin language, and you can switch it in Settings. See languages.
What happens when I reach my monthly conversations?
The AI agent pauses until you add extra conversations, upgrade or the next billing cycle starts. Shoppers can still reach your team or leave you a message. There are no automatic charges and no automatic upgrades. Plans are on the pricing page.
How do I change or cancel my plan?
In the app, open Plans, pick a plan and approve it on Shopify's screen. Billing is handled by Shopify. Moving to Free cancels the paid plan; a paid period keeps its plan until it ends. Details are in the billing terms.
What data do you keep, and for how long?
Chat transcripts are kept 7, 30, 90 or 365 days, by the plan you had when each conversation happened. Order records are hashed and contain no customer name, email, phone or address. When you uninstall, Shopify's shop/redact request deletes your store's data. See the privacy policy.
Is my store's data used to train AI models?
No. Merchant and shopper data are not used to train AI models without your explicit written consent. AI providers are used for inference only. See security.
How do I contact support?
Open Help in the Tycoon app menu, or email admin@tycoonagent.ai. A person reads every request; Pro and Tycoon get priority. On paid plans, the assistant in your dashboard answers setup questions right away.
Still need help?
Email admin@tycoonagent.ai, or open Help in the Tycoon app menu. Legal documents are listed on the legal page.