Skip to content

Why Tycoon

Store chat without the usual worries.

Surprise charges, slow setup, a bot you can't steer, a widget in the way, no person to reach, made-up answers, slow support. These are the worries Shopify merchants raise most about store chat. Here is what Tycoon does about each one, and only what it does today.

Where these worries come from: we read 233 public merchant reviews of AI chat and help-desk apps for Shopify. See the study and how we counted

Start freeSee it on your store

The worry

“I got charged more than I expected.”

What Tycoon does

One clear price, billed through Shopify.

You see the monthly price before you choose a plan, and it appears on your Shopify bill. There are no usage fees. At the limit the AI agent pauses until your next billing period starts, or until you add extra conversations or upgrade. Shoppers can still reach your team or leave you a message. No automatic charges or upgrades.

  • A real free plan: 25 AI conversations a month, free forever
  • No usage fees and no automatic upgrades
  • Switch to Free or uninstall whenever you want

The worry

“Setup took forever.”

What Tycoon does

One-click install, live in minutes.

Install it and approve the permissions on Shopify's screen. Tycoon reads your catalog, policies, shipping and brand voice by itself, then you check what it found and press Save in your theme editor. There is no separate account, no code to paste and no onboarding meeting.

  • Added through a theme app extension: no theme code edits
  • Learns your store by itself, in the background
  • No separate account and no sales call

The worry

“I can't control what the bot says.”

What Tycoon does

Your rules, live within seconds.

From your Tycoon dashboard you set the tone, the topics that always go straight to a person, the discount codes it may offer, the hours it answers and an on/off switch. A change you save reaches your store within seconds.

  • On/off switch on every plan
  • Topics that always go to a person, from Starter
  • Only the discount codes you choose, from Growth

The worry

“The chat covers my buttons and slows my store.”

What Tycoon does

A light widget that stays out of the way.

The script on your storefront is under 10 KB compressed, and the chat window loads separately at low priority, so your page comes first. The button moves up so it doesn't sit on a sticky add-to-cart bar, the cookie banner or another chat button, and you choose the side of the screen. It is added through Shopify's theme app extension, so removing the app removes it.

  • Loader under 10 KB compressed
  • Steps aside for sticky bars, banners and other buttons
  • Remove the app and the widget goes with it

The worry

“There's no way to reach a real person.”

What Tycoon does

A person from your team, one tap away.

Tycoon says plainly that it is an AI and always offers a person from your team. One tap opens the channel you choose: WhatsApp, phone, email, a leave-a-message form or your helpdesk. On WhatsApp and email the shopper's question and the product she was looking at are already filled in, so nobody has to start over.

  • Honest about being AI, on every plan
  • WhatsApp, phone or email on every plan
  • Hand-off into your helpdesk from Growth

The worry

“The bot made up an answer.”

What Tycoon does

Prices and stock come from your store, live.

For every reply Tycoon reads the price, and whether the item is in stock, live from your store. A discount code can only be one you set up. Each reply is checked in full before the shopper sees it, and a reply with a figure that doesn't match is stopped and rewritten.

  • Price and stock read live for every reply
  • Only the discount codes you set up
  • Every reply checked before it's sent

The worry

“Support never gets back to me.”

What Tycoon does

A person reads every request.

Questions go to our team by email and in the dashboard. A person reads every request. Pro and Tycoon get priority. On paid plans, the dashboard assistant answers setup questions right away.

  • A person reads every request
  • Write by email or from your dashboard
  • Priority for Pro and Tycoon

Real questions

What shoppers ask, and how it answers.

“Does this run small?”
From your size chart and the fit notes on your product pages. When you change the chart, the answers follow, at the latest by the next night.
“Is it safe for sensitive skin?”
Only what your product page says. No medical advice: it points to the label and her doctor, and a person from your team is one tap away.
“Can I return it?”
Your returns policy, as your store states it, and only when she asks.
“Is it in stock in M?”
Checked live in your store, for that exact size.
“Can I talk to a person?”
Your team, one tap away.

You decide: you can edit or undo anything it learns, add your own limits, and choose which sensitive topics wait for your approval. Health, ingredients, safety, legal and age-restricted topics all wait for you from the start.

Where each answer comes from

Read live from your store, every reply

  • Price
  • Stock
  • Each size and color
  • Your store's real cart

From your own pages and the facts you approved

  • Shipping
  • Returns
  • Size guidance
  • Ingredients and care, as your product pages state them

Never

  • Medical claims
  • Promises of results
  • Made-up numbers

Some controls depend on your plan. See what each plan includes

Integrations

Works with the tools you already use.

What works today, and what we're building next.

  • Shopify

    Catalog, live prices, real cart

    AvailableEvery plan

  • WhatsApp

    Hand-off to your team

    AvailableEvery plan

  • Shopify Inbox

    Hand-off to your team

    AvailableEvery plan

  • Gorgias

    Hand-off into its chat

    AvailableFrom Growth

  • Intercom

    Hand-off into its chat

    AvailableFrom Growth

  • Zendesk

    Helpdesk

    AvailableFrom Pro

  • Re:amaze

    Helpdesk

    AvailableFrom Pro

  • Richpanel

    Helpdesk

    AvailableFrom Pro

  • Klaviyo

    Email marketing

    AvailableFrom Pro

  • Judge.me

    Review apps

    AvailableFrom Growth

  • Yotpo

    Review apps

    AvailableFrom Growth

  • Okendo

    Review apps

    AvailableFrom Growth

  • Recharge

    Subscriptions

    AvailableFrom Pro

  • AfterShip

    Shipping tracking

    AvailableFrom Pro

  • CARGO

    Shipping tracking

    AvailableBetaFrom Pro

  • HFD

    Via Shopify tracking

    AvailableFrom Growth

  • Flashy

    Email marketing

    AvailableBetaFrom Pro

Questions about these answers

Are there usage fees or overage charges?
No. Each plan has a fixed monthly price, billed through Shopify. At the limit the AI agent pauses until your next billing period starts, or until you add extra conversations or upgrade. Shoppers can still reach your team or leave you a message. No automatic charges or upgrades.
Do I need a developer to install it?
No. Tycoon is added through a theme app extension, so there is no theme code to edit. You approve the permissions on Shopify's screen, check what it learned and press Save in the theme editor.
What happens to the widget if I uninstall?
It is part of Shopify's theme app extension, so it stops showing when the app is removed. Shopify then asks Tycoon to delete your store's data, and Tycoon deletes it.
Can shoppers always reach a person?
Yes. Tycoon says it is an AI and always offers a person from your team, on every plan. You can't turn that off.
Where do these worries come from?
From what merchants write. In October 2026 we read 233 public merchant reviews of 10 AI chat and help-desk apps for Shopify. The most common complaints were slow vendor support (81), missing integrations (47), surprise charges (39), hard setup (35) and updates that broke things (34). Wrong AI answers came up 23 times.
Which integrations work today?
Shopify, WhatsApp, Shopify Inbox, Gorgias, Intercom, Zendesk, Re:amaze, Richpanel, Klaviyo, Judge.me, Yotpo, Okendo, Recharge, AfterShip, CARGO (beta), HFD (via Shopify tracking) and Flashy (beta). More are being built now.

הדף הזה בעברית